1. Cooling off period
If you are a consumer in the European Union, you have the right to cancel your subscription within fourteen calendar days of starting it, without giving a reason. To use this right, send us a short note from the Contacts page within the fourteen day window. We will confirm receipt by email.
2. What we refund
Once you exercise the cooling off right within the window, we refund the full amount paid for the current billing period. Refunds are sent back through the original payment method within fourteen days of receiving your cancellation request.
3. Use of digital content during the cooling off period
If you start consuming digital sessions during the cooling off period, we will ask you to confirm that you agree to begin immediately and acknowledge that you may lose the right to a refund once you have made substantial use of the content. This is in line with Finnish consumer law.
4. Cancelling after the cooling off period
You can cancel your subscription at any time. Your plan stays active until the end of the current billing period and is not renewed afterwards. We do not charge cancellation fees and we do not pro rate refunds for unused days unless local law requires us to.
5. Trial sessions
Some of our content is available without a paid plan. Using these free sessions does not start a paid subscription. A paid plan only begins when you actively choose one on the Plans page and complete checkout.
6. Faulty or undelivered service
If a session cannot be played due to a technical problem on our side or content is missing from your account, please write to us. We will fix the problem or, where appropriate, provide a refund covering the affected period.
7. Chargebacks and disputes
If something looks wrong on your statement, please contact us first. Most issues can be resolved quickly without involving your card provider. If a chargeback is still necessary, please share any reference information you have so we can cooperate with the bank.
8. How to request a refund
Use the form on the Contacts page. Include the email address used for the account, the plan you chose, and a short description of the situation. We try to reply within one working day from Helsinki.
9. Alternative dispute resolution
If you are not satisfied with our response, you can also turn to the Finnish Consumer Disputes Board for a non-binding recommendation, or use the European Commission's online dispute resolution platform.
10. Updates
This policy may change occasionally. The latest version will be on this page with the update date shown at the top. Active subscriptions will continue under the policy version that was in force when the plan was started, unless the change is more favourable to you.